Store Policy

Order Changes

Orders at Kadele are processed as quickly as possible, which is why add-ons, deletions, and order cancellations are not possible. We recommend that all orders are checked for accuracy and completeness before they are submited.

Backorders

Kadele makes a great effort to stock a variety of items, colors, and materials. In the event of a backorder, you will be notified as soon as possible of availability, alternatives, and changes.

Handling Fees

There is a $2.50 handling fee on orders under $75.00. There is no handling fee for orders $75.00 and over.

Shipping

Custom orders will ship within ten business days, standard orders will ship within 5 business days. 

Preorder 

Preorders ship within 1 month of order unless otherwise stated.

Art Fees

Art setup fees apply if your artwork requires modification for production. Art fees vary based on product type. I will alert you to any applicable art fees based on the art file and custom product selections before you place your order. Vector artwork is preferred; setup fees are required for Emblems & Patches.

Product Guarantee

Customer satisfaction is a top priority at Kadele. We guarantee to replace any item that is defective in materials and workmanship free of charge within 30 days of order delivery. This guarantee is limited to the value of Kadeles’ products only. We do not reimburse for the cost of items that have Kadeles’ products applied to them.

There are no warrantees, express or implied, including but not limited to express or implied warranty of merchantability or fitness for a particular purpose.

We cannot be held responsible for products that have been laundered with soaps containing bleach or harsh detergents with bleach or bleach properties.

Logo Usage

Using professional, college, and corporate custom designs for the purpose of profiting from the identity of those designs requires a license.

The unauthorized use of registered trademarks and copyrighted logos or designs is illegal. When manufacturing products which incorporate these logos, we assume that you have obtained permission.

We do, however, reserve the right to ask for written confirmation of this permission. Kadele accepts no liability for any unauthorized use of such material. Kadele reserves the right to refuse to cut and/or design an order or parts of an order which are deemed to be offensive or which may allegedly be in violation of any legal statute.

Discounts & Promotions

Unless otherwise specified, discounts and promotions do not apply to the following categories:

Blank apparel